- Comply with applicable laws
- Enforce Our legal rights; or
- To provide any information required by regulatory authorities investing in any fraud or illegal activities.
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EMI Calculator IFSC Code Blogs FAQsLast Updated on 20 January, 2025
1. You have the right to withdraw consent previously provided to Us with respect to Our usage of Your information and You have the right to require the Platform to delete/ forget the data relating to You. Right to withdraw consent includes consent provided to Us previously for specific use of information, storing of information, sharing Your information with third parties and network of Lending Partners and consent to contact You. Basis Your request, we shall purge the information provided by You if there is no legal requirement to retain such information.
However, we reserve the right to retain information to the extent required for below mentioned purposes:
In addition to the above, if Your application for provision of loan or credit card facilities was sent to Lending Partner for processing or if You have availed any loan or credit card facilities from Our Lending Partner, the Lending Partner shall have the right to continue processing Your information to contact You regarding the application or till such credit facility has been repaid in full, along with any interest and dues payable and/or for such period as may be allowed under applicable law. The Lending Partner may require Us to retain information in circumstances when the Lending Partner has outsourced any services in relation to its credit products such as collection of dues to Us and in such cases, we will be required to retain Your information.
2. Process for Withdrawing Consent: To withdraw consent, individuals can visit Consent Withdrawal Link or can call us on 0124-6983600. The request will be processed promptly, and appropriate steps will be taken to ensure that the individual’s decision is respected.
3. Credit information will be permanently deleted on consent withdrawal request and post purging of credit information, consumer will be notified on the website itself.
4. We value the trust that individuals place in us, and we will continue to ensure that consent is handled with transparency, respect, and care.
Sr.No. | Level | Response Time | Turn-around Time | Name along with designation | Contact Details (including address, phone and email) |
---|---|---|---|---|---|
1. | Level 1 | 72 Hours | 30 Days | The initial complaint will be handled by customer experience executive (Monday To Saturday 09:00 AM to 7:00 PM) | Address: Plot no. 31, 1st & 2nd Floor, Udyog Vihar, Sector 18, Gurugram, Haryana 122015 Phone: 0124-6983600 Email: support@indialends.com |
2. | Level 2 | 48 Hours | 21 Days | Name: Deepesh Darmwal Designation: Team Leader - Customer Experience | Address: Plot no. 31, 1st & 2nd Floor, Udyog Vihar, Sector 18, Gurugram, Haryana 122015 Email: supervisor@indialends.com |
3. | Level 3 | 48 Hours | 14 Days | Name: Yojana Kumari Designation: Grievance Officer | Address: Plot no. 31, 1st & 2nd Floor, Udyog Vihar, Sector 18, Gurugram, Haryana 122015 Email: grievance@indialends.com |
Note: We will send our final response or explain why we need more time to respond and shall endeavor to do so within above-mentioned TAT of receipt of Query/Complaint.