CIBIL Customer Care
Transunion CIBIL is India’s oldest credit bureau that has more than 2000 banks and NBFCs registered under them. Established in 2000, the organization has a large database of credit information of customers and is believed to have more than 550 million individual records of customers and organizations.
CIBIL Contact Number
You can contact TransUnion CIBIL on their customer care number in order to file complaints or provide feedback. The contact number to communicate with executives are:
Phone: +91-22-61404300
Fax: +91-22-66384666
CIBIL Office
TransUnion CIBIL has provided the option of contact for queries and complaints via writing to their corporate office. The office is headquartered in Mumbai and the full address is as follows:
TransUnion CIBIL Limited
(Formerly: Credit Information Bureau (India) Limited)
19th Floor, One World Centre Tower-2A-2B,
841 Senapati Bapat Marg,
Lower Parel,
Mumbai – 400 013
Tel : +91 – 22 – 6638 4600
CIBIL Grievance Desk
You can visit the CIBIL Grievance Desk in case you are not satisfied with your CIBIL executives. The CIBIL Grievance Desk can be visited at https://www.cibil.com/complaints-escalation-procedure/. There are three ways to escalate your process:
To the Manager
The customers can escalate the issue to the manager by filling a form at
https://www.cibil.com/complaints-escalation-procedure/escalationMatrix.action?id=1
To the Assistant Vice President
If you are still not satisfied with the response, then you can complain to the assistant vice president by filling another form at
https://www.cibil.com/complaints-escalation-procedure/escalationMatrix.action?id=2.
To the Chief Operating Officer
Even after escalating to the assistant vice president does not resolve your issue, you can then write to the Chief Operating Officer - Consumer Services at
https://www.cibil.com/complaints-escalation-procedure/escalationMatrix.action?id=3
CIBIL Online Support
The CIBIL Online Support is able to produce easy, simple and convenient solutions to resolutions. In fact, it has an FAQ section at https://www.cibil.com/frequent-queries. If required, users can also write to the CIBIL executives by filling an online form.
The form is available at https://www.cibil.com/self-service-portal/viewGeneralQueryFormAction.action and clearly mention your problem.
Please note the user needs to authenticate his/her credentials and if that is not possible, he must submit his KYC documents at https://www.cibil.com/kyc-check.
In here, you will find two options, out of which one is “CIBIL score and CIR” for which you can submit the documents at https://www.cibil.com/submitpersonaldocs/consumerkycUpload.action and the other is “Company Credit Report” for which documents can be submitted at https://www.cibil.com/uploadkycdocuments/.
If the user wants to file a dispute in the credit report, he/she can do it by filling a form at https://www.cibil.com/dispute/. You will need to provide some basic details such as name, address, e-mail, contact details, etc. Moreover, if you want to know the name of the lender against whom the loan is issued, you can contact CIBIL at https://www.cibil.com/self-service-portal/loan-account-details.action. Please note this is only possible if you receive the credit report from the official website of CIBIL.
