GC Web Ventures Pvt. Ltd. (IndiaLends) facilitates sourcing of ‘Term Loan’ (“Personal Loan Facility”) to Clix Capital Services Pvt. Ltd. (“Clix”). IndiaLends acts as a service partner to Clix and performs agreed services that includes sourcing loan applications and fulfillment on behalf of Clix. However, approval of the above-mentioned loan facility is solely at Clix discretion

Clix Grievance Redressal Policy

The customer care department at Clix can be contacted through phone, email or the website:

By Phone: You can call on 1800 200 9898 between 9:30 AM to 6:30 PM Monday – Saturday. It is advisable to keep your loan reference number handy for verification

By Mail: You can send an email at hello@clix.capital with details of your query (Please mention your loan account number and contact number in the subject line).

Online Chat bot: You can also get your queries answered by the ‘Maya’ - CLIX Virtual Assistant on the Clix website (www.clix.capital)

In case you are not satisfied with the response received from the customer care team of Clix Capital, you can send an email at below mention escalation level:

Level 1 Escalation: head.services@clix.capital

Level 2 Escalation: nodalofficer@clix.capital