UAN or EPF Helpdesk: How to Get Support for Your EPF Queries

UAN or EPF Helpdesk: How to Get Support for Your EPF Queries

The Employees’ Provident Fund Organisation (EPFO) provides a dedicated UAN/EPF Helpdesk to assist members, pensioners, and employers with any issues related to their Universal Account Number (UAN) or EPF account. Whether it’s trouble logging in, updating KYC, or checking claim status, the helpdesk ensures faster resolution without visiting the EPFO office.

In this guide by IndiaLends, we’ll explain the services offered by the UAN/EPF Helpdesk, how to raise a complaint, and the different ways to contact EPFO support.

Services Offered by UAN or EPF Helpdesk

The helpdesk can assist you with:

• UAN activation and password reset
• Linking Aadhaar, PAN, and bank account with UAN
• Updating personal details like name, date of birth, or gender
• EPF balance and passbook queries
• EPF claim settlement delays or rejection
• EPF transfer issues
• Grievance registration and follow-up

How to Use the UAN/EPF Helpdesk

Here’s a matrix view of the different ways you can seek help:

Steps to Raise a Complaint via EPFO Helpdesk Portal

1. Visit EPF Grievance Portal.
2. Select “Register Grievance”.
3. Enter your UAN, name, mobile, and email.
4. Select grievance category and describe your issue.
5. Upload supporting documents (if any).
6. Submit and note the registration number for tracking.

How to Track Your Query or Complaint

1. Go to the Grievance Status Page.
2. Enter your registration number and mobile/email.
3. Check the latest update on your complaint.

Resolution Timeline

• Online queries: Usually resolved within 15–30 days.
• Toll-free/phone queries: Immediate to 2–3 working days.
• Complex cases: May take longer if employer verification is required.

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Frequently Asked Questions (FAQs)

Q1. Can I reset my UAN password through the helpdesk?
Yes, you can request a password reset through the portal or get assistance via the toll-free number.

Q2. Is the UAN/EPF helpdesk available 24x7?
No, the toll-free number operates during EPFO office hours, but the grievance portal is available 24x7.

Q3. Can I update my Aadhaar through the helpdesk?
Yes, you can request Aadhaar linking through the portal, but final approval depends on employer verification.

Q4. Is there a fee for using the helpdesk?
No, all EPFO helpdesk services are free of cost.

Q5. Can employers also use the helpdesk?
Yes, employers can raise queries about EPF compliance, payments, and member accounts.